1. Order Processing Timeline
- Orders are processed within 1–3 business days after payment confirmation.
- Custom or personalized sticker orders may require additional processing time.
2. Delivery Estimates Across India
- Delivery within India usually takes 3–7 business days after dispatch.
- Delivery timelines may vary depending on the location, courier partner, holidays, or unforeseen delays.
3. Shipping Charges
📦 SHIPPING CHARGES AT CHECKOUT
Shipping charges are calculated at checkout based on the delivery location and order details.
4. Order Tracking
Customers will receive order tracking details once the order is dispatched.
5. Accurate Delivery & Contact Details
- Please ensure your delivery address and contact details are correct before placing the order.
- We are not responsible for delays caused by incorrect addresses or unavailable recipients.
6. Return-to-Origin (RTO) and Failed Delivery Policy
🚚 3 DELIVERY ATTEMPTS BEFORE RTO
Our delivery partners will make up to 3 attempts to deliver your package. If the order still cannot be delivered, it will be marked as RTO (Return to Origin).
Refund Handling upon RTO:
- Prepaid Orders (Cards / UPI / Net Banking): Once we receive the returned parcel at our facility, a refund will be processed to your original payment method.
- Cash on Delivery (COD) Orders: If a COD order is returned as RTO, the order will be cancelled.
(Note: CHIPAKK does not operate an internal customer wallet or store credit balance system. All refunds for online payments return directly to the original payment method).
7. Damaged Packages & Delayed Shipments
- For damaged packages, please provide clear photos/videos of the package and product within 48 hours of delivery.
- In case of a lost or significantly delayed shipment, please contact our support team for assistance.
Shipping Questions & Support
For shipping-related queries, contact our support team at support@chipakk.shop.